Returns & Exchange Policy

Returns & Exchange Policy

We want you to be completely satisfied with your online purchase. If you are unhappy for any reason, we’ll gladly accept a return of any full priced items within 14 days of purchase. Items should be returned in their original condition.

THE RESIDENT reserve the right to deny refunds if the merchandise does not meet our returns policy requirements once assessed.

If you have any questions regarding your return, please contact [email protected]

How do I return an item?

To return an item, we need to provide you with a Return Authorisation Number. To obtain a Return Authorisation Number, please email [email protected] 

Our Returns Team will reply with your Return Authorisation Number within two business days, and will also provide you with the address to send your return back to.

Please Note:
- Your Return Authorisation Number must be clearly marked on the front of your returned parcel. If our warehouse cannot identify this number on the outside of your parcel it may be returned to you.

- For a refund or exchange, your return must be in original condition, unused and unwashed with the tags attached.

- All return shipping is done at the customer’s own expense and must be sent via a prepaid and traceable method to ensure safe and documented delivery. THE RESIDENT takes no responsibility for missing incoming deliveries without proof of delivery. The original shipping charges are not refundable and, if you are exchanging for an alternative item, a return shipping charge will be applied.

- Refunds will be processed via the same method as the customer’s original payment (PayPal/Visa/Mastercard).